Prashi Pharma having generic and branded prescription medicines is shipped worldwide. All orders are dispatched from Palghar, Maharashtra, India with security ensuring that order is delivered safely. Every parcel is packed in plain, discreet packaging with no indications of the contents or pharmacy branding on the outside.
Our every shipment maintains security and proper packaging. If by any means your order is delivered damaged, or lost in transit, or does not arrive within the reasonable delivery window, we will take immediate action.
Shipping cost
Shipping is free on all products listed on our website; you do not pay any separate shipping fee. For large or bulk consignments, shipping is charged based on the weight of the consignment.
Countries we ship to
We ship worldwide, including the USA, UK and Australia. Please note that remote areas can take up extended delivery times. Some of the remote areas might not be serviceable. We will notify you if your location is not covered before processing your order.
Courier partners
We ship with India Post and FedEx, courier partners experienced in carrying medicines.
Delivery time
| Region | Dispatch after approval | Delivery estimate | Tracking |
|---|---|---|---|
| USA | 1-2 business days | 10-15 business days | Yes |
| UK | 1-2 business days | 10-15 business days | Yes |
| Australia | 1-2 business days | 10-15 business days | Yes |
Orders are processed within 1-2 business days of payment confirmation. The tracking number will be sent to your email within 24 hours of dispatch.
Packaging
Every Prashi Pharma order is shipped in plain outer packaging having no indication of the contents visible on the outside of the package. All the details are discreet inside the package. The packaging will be plain outside with security-sealed to detect any unauthorized opening in transit. The return address will be a neutral business name, not Prashi Pharma.
For every order data is encrypted and will never be shared with third parties except required for shipping logistics.
Customs and import rules
Our team makes every effort to ensure smooth customs clearance for every product in Prashi Pharma, however we cannot guarantee customs outcomes for every shipment. US Customs and Border Protection (CBP) can place authority to inspect, delay or seize packages with discretion, and customs authorities in other countries may do the same.
Any import duties or taxes charged on your parcel are borne by Prashi Pharma.
If such cases arise, our team will work with you and we will reship at no extra cost or refund your order. Customers are requested to be responsible in understanding their local regulations regarding importation of health products.
Held or returned parcels
The shipment packages in some cases might get delayed, held or returned to the sender due to customs inspections, incomplete documentation, import restrictions, delivery issues or having incorrect shipping address.
Customers need to follow the instructions provided by the customs authority and contact the customer support team for available shipment updates.
Packages that are returned to the sender in cases like recipient refusing delivery, the address being incorrect, our team will review the circumstances and inform the customer of the available options in which reshipment or a refund will be included in accordance with our return and refund policy.
Lost or damaged parcels
In case of a damaged package received, do not accept the delivery and contact us immediately. Please take photos of the package and its contents and email them to us.
If your package does not arrive within the estimated time contact us within 1-2 days via email at support@prashipharma.com. Our team will look into the matter and arrange for replacement or refund.
Wrong address
Please note that every order address needs to be given with proper details, wrong address will delay the package, failed delivery attempt or will be returned to the sender. Once the order is processed change in the address cannot be done. If delivery fails due to the wrong address, the package may be held by the courier or returned to us. To avoid delivery issues, please verify your full name, street address, city, postal code, country and contact number before completing your order.