This return, refund, and cancellation policy governs the process for returns, refunds and cancellation of orders placed on the Prashi Pharma online platform.
Return Policy
Prashi Pharma will allow the return of products under the following conditions –
- If you receive a product that is defective or damaged and the damage was not caused by you after delivery, you must report the issue to Prashi Pharma within 3 days of receipt. Please provide supporting photos or video of the defect or damage and email them to support@prashipharma.com.
- If your order is significantly damaged during transit before delivery, we will replace it or refund you. If your order is lost in transit, we will reship at no extra cost or refund your order. If the parcel appears visibly damaged at the time of delivery, we recommend refusing acceptance. If you accept a visibly damaged parcel, you must report the issue to Prashi Pharma within 24 hours of receipt, along with supporting photos or video.
- If you receive an expired product, please contact Prashi Pharma and we will replace it or refund you.
- If you receive the wrong medicine or an incorrect item, please contact Prashi Pharma immediately and we will replace it or refund you.
You do not need to send back damaged or wrong items unless we ask; if we do, we cover the return shipping.
Refund Policy
Eligibility for Refund
- If the customer cancels the order before dispatch.
- If the order gets canceled by us due to unavailability of the product or unforeseen circumstances.
- If your prescription cannot be approved by our pharmacists. The order is cancelled and fully refunded.
- If you receive a defective, expired or incorrect item, after verification by our team.
- If customs seize your parcel, we will reship at no extra cost or refund your order.
Refund Process
- Refunds, where applicable, are processed against the original payment method used at the time of purchase.
- Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Refundable Situations
- If an order is canceled after dispatch.
- If a parcel is returned without prior authorization or not in the original packaging.
- Items damaged due to misuse or neglect.
Cancellation Policy
- We process and dispatch orders within 1-2 business days after approval, subject to product availability, order volume, and other operational considerations.
- Cancellation before dispatch – Customers may cancel their orders at any time before the order has been dispatched. To initiate cancellation of an order, please contact our customer care team immediately with your order details.
- Cancellation after dispatch – Once an order has been dispatched from our warehouse, it cannot be canceled. You will get a shipment confirmation with tracking information once your order is on its way.
General Provisions
- We hold the right to refuse any cancellation, return, or refund request that does not comply with this Policy.
- This policy is subject to change without prior notice. Check this page periodically for updates.
- By placing an order on our website, you agree that you have read, understood, and acknowledge our Returns, Refunds & Cancellation Policy. If you do not agree with any part of the policy, kindly refrain from proceeding with the purchase.
Contact Us
If you have any questions about our Returns, Refunds & Cancellation Policy, feel free to contact us at support@prashipharma.com.