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Terms & Conditions

Last updated 16 October 2026

Who we are

All the information of terms and conditions provided, Prashi Pharma requested to review it thoroughly before holding any transaction with us.

Please note that Prashi Pharma holds the right to modify its websites, rules and regulations at any given time without prior notice.

It is advised to go through all the details present in terms and conditions each time before purchasing from us.

The terms and conditions (“Terms”) binds the agreement between you (“User”, “you”, or “your”) and Prashi Pharma (“Company”, “we”, “us”, or “our”) governing the access to and use of the website at www.Prashipharma.com (“Website”) and all products and services offered there through.

Eligibility

Prashi Pharma holds access to and use of the website and its services restricted to persons who are

  1. At least eighteen (18) years of age. Users accessing the website need to be of legal age, if it comes under the age of eighteen (18) years, the person will be barred from requisition for the products through the website.
  2. Provide correct and detailed information while placing orders.

Prescriptions

In order to purchase pharmaceutical products a valid prescription is required. At Prashi Pharma only valid prescriptions taken with health information are also mentioned. You are required to upload a scanned copy of the valid prescription on the website. The valid prescription submitted in the website should be advised by a healthcare professional. By uploading the prescription on the website, you hereby acknowledge to have given your grant consent to process your health information contained in the prescription. Lacking details in the prescription will defer the order. Among our two expert pharmacists, one of them will review the uploaded prescription thoroughly and allow the purchase for delivery.

Product Information

The product available on the website has detailed information. The website is solely responsible for providing you with an e-commerce website to purchase products, if you fit.

It is to clarify that the manufacturers themselves are responsible for all compliances relating to the manufacturing of the products including labelling under regulatory compliance.

To assist the users in identifying the products of their choice, the website provides visual representation including images and other visual aids.

Prices and payment

The website strives to provide the best prices possible on the products you require. The pricing details for the purchase of products are given below:

  1. The price, delivery,dispatch of the products are given in detailed structure. The website may levy a platform fee, delivery charge, or applicable fees in connection with the services provided. Review the final “bill summary” displayed in your cart prior to placing your order for a detailed breakdown of all applicable charges.
  2. Prices that are displayed on the website are final. You pay only the price shown on the website; any applicable taxes are borne by Prashi Pharma.
  3. Products that you purchase from the website will reflect the most recent price as displayed on the product’s information webpage. Please note that this price may differ from the price shown for the product when you first placed it in your cart. Placing the product in your cart does not reserve the price shown at that time.

Order acceptance

All the orders placed on the website are subject to acceptance by the platform and product availability at the time of order. The website is not liable for any loss arising from a failed, declined, or erroneous payment transaction. If the payment fails, the order shall be deemed not to have been placed.

Order confirmation will be communicated through email upon successful payment.

Shipping

Shipping is free on all orders placed through the website. For large or bulk consignments, shipping fees are charged based on the weight of the consignment. Allow up to 10-15 business days for shipping. After you make the online purchase our shipping and logistical delivery team will be responsible for delivering items at your address.

If by any means the product has an invalid address, or untraceable location the order will stand cancelled and the same will be shipped back to our logistical agency. In such cases, no refund of the payment will also be made until the customer informs us back about either refunding them or providing a new shipping address.

It is to be noted that there can be a delay in case of emergency purposes such as extreme weather conditions or even a problem with the delivery and logistical process. The website shall not be responsible for delays or non-delays arising from incorrect, incomplete, or inaccessible delivery addresses provided by you.

Returns and refunds

If you are not satisfied with the products you receive, contact us and we will help you with a return or refund. Please review the Returns & Refunds policy for details.

Limitation of liability

To a given extent permitted by applicable law, you agree to indemnify, defend and hold harmless Prashi Pharma including vendors, representatives, directors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) that arises out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, or obligations by you to these terms.

You agree to hold the website harmless against any claims made on, or in connection with, your use of the website any claim that your material caused damage to. The website is not responsible for any non-performance or breach of any contract entered between users and third party service providers. The website is not responsible for any unsatisfactory or delayed performance of services or damages or delays as a result of the products which are not available or out of stock.

Governing law

The terms and all transactions entered or through any medium on the website and the relationship between you and the company shall be governed in accordance with the laws of India without reference to conflict of laws principles. You agree to all the claims, differences and disputes that arises under or in connection with or in relation hereto the website, the terms or any transactions that are entered into or through the website or any relationship between you and website shall be subjected to the exclusive jurisdiction of the courts at Palghar, Maharashtra, India, and you hereby accede to and accept the jurisdiction of such courts.

Changes to these terms

Prashi Pharma holds the right, in Prashi Pharma’s sole discretion, to change the website and its content for any purpose, including changes to enhance or correct any inaccuracies contained on it. It also holds the right to modify these terms and conditions and the privacy policy without prior notice. If the website makes any material changes to these terms and conditions or the Privacy Policy, Prashi Pharma may announce those changes on the Prashi Pharma Website. Your continued use of the Prashi Pharma Website after such an announcement will constitute your acceptance of the amended terms and conditions.

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