Privacy Policy

Last updated: 16 October 2026

This Privacy Policy explains how Prashi Pharma collects, stores, uses, protects, and shares the personal data of users who visit our platform, www.prashipharma.com, or purchase our products/services. Prashi Pharma, Palghar, Maharashtra, India is responsible for your personal data.

By using Prashi Pharma, placing an order, or using any service provided by our website, you agree to the terms of this Privacy Policy.

Personal information collected from you

Prashi Pharma stores the following personal information of customers –

Information you submit about yourself such as your name, mobile number, email address and delivery address when you register or place an order.
If our customer emails us, we will keep a record of your email correspondence including the messages, replies and addresses.
Payment confirmation details from our payment provider (we do not store your card numbers).
Any images, content or other data you post to the service.

Confidential Information

The collected data may also include confidential information, including –

Account details that you provide while creating your account on our platform, including your login credentials and username.
Prescriptions and health information you share with us for pharmacist review.
If you interact with us via the service, we might collect the information you share.

Data collected automatically

We collect the following information automatically from customers when you interact with our services. These include –

Device details like operating system, browser type, software type, time zone, IP address, language and unique device identifiers.
Approximate location based on your IP address.
Prashi Pharma also keeps usage information of customers when you interact with our services, like time and date, pages visited, links clicked, search history and time spent on pages.

Why is user information used?

Prashi Pharma uses user information to –

Process orders
Deliver products
Confirm payments and prevent fraud
Provide order updates and important notices
Offer customer support
Resolve complaints, disputes or technical errors.
Maintain website security and prevent misuse.
Send marketing emails about new products, only if you agree
Improve our business operations.

We never use your prescription or health information for advertising.

Prashi Pharma does not rent, sell or trade its users’ personal information with third parties.

However, we may share necessary information with reliable third parties for business and operational reasons, such as –

Logistics partners
Payment gateways
Email communication service providers
Analytics tools, only if you accept cookies
Legal, accounting, tax or regulatory authorities, if required by law
Website hosting providers

Your information is processed in India and may be stored on servers outside your country.

How long is data kept?

Prashi Pharma may retain your information for as long as necessary to –

Complete your orders and offer services.
Maintain tax and business records.
Comply with legal obligations
Provide customer services
Resolve disputes and queries
Prevent misuse and fraud
Improve our services and user experience.

When information is no longer needed, we may delete or securely keep it as per applicable requirements.

Prescription Privacy

All prescriptions that are uploaded by our customers are accessed exclusively by our registered pharmacists. Your medical records are used solely to verify the safety of the medications, validate prescription authenticity, and dispense genuine medications in accordance with the Pharmacy Act and Drugs & Cosmetics Rules. Prescriptions are kept only as long as required by law.

Children’s Privacy

Our services are only for adults aged 18 or over. We do not knowingly collect information from anyone under 18. If we become aware that a minor has provided personal information, we will take steps to delete it.

User Rights

Visitors may contact Prashi Pharma to request –

A copy of the personal information we hold about them
Correction of wrong personal information
Information about how their data is used
Update of address or contact details
Withdrawal of consent for marketing
Deletion of personal information subject to business, legal, tax and regulatory requirements.

To make a request, email us at info@prashipharma.com. We will respond within 30 days.

Our website uses cookies and similar technologies to improve website performance and user experience. Cookies are small pieces of information stored on a user’s device, such as a computer or laptop, when visiting a website.

Visit our Cookie Policy page to learn what cookies are, how we use them, and what types of cookies we use.

Security Measures

We take several measures to protect user information from unauthorized access, loss, misuse, alteration or disclosure of your personal data.

We use security measures such as –

Password-protected admin systems
HTTPS with TLS encryption
Secure payment gateway
Restricted access to user information
Regular system and website security checks
Limited access only to authorized individuals.

Legal Disclosure

Prashi Pharma may disclose user information if required –

By court order, regulatory body or government authority
To investigate any illegal activity
To enforce our website terms, policies or agreements.
To prevent misuse, fraud or security threats
To protect our legal rights.

Changes To Privacy Policy

Prashi Pharma reserves the right to change this Privacy Policy at any time. Any updates will be posted on this page with a revised last updated date. Therefore we encourage you to check this policy from time to time.

Keeping Personal Data up-to-date

It is crucial for our customers to keep their personal information updated, as we make decisions and recommendations based on the information they provide.

Customers can update their data if any information is wrong or out of date. Once a customer informs us of old or incorrect information in their file, we take the necessary steps. We also make these changes known to any third party to whom we may have passed the incorrect data.

Opting Out

We send marketing emails only if you agree. Every email has an unsubscribe link, or you can email info@prashipharma.com if you want to opt out. Please remember that opting out of data sharing may affect the services we can offer you.

Contact Us

If you have any concerns or queries about this Privacy Policy, please contact us at info@prashipharma.com.