Want to track your order? Use our order tracking tool below to check the status of your order and stay updated on its progress.
Enter your Order ID from your order confirmation email and the email address used at checkout in the tracking form below to view your order status.
Understanding Your Order Status
Awaiting prescription review – Your order is awaiting prescription verification by our pharmacists. We will proceed with processing once the review is complete.
Processing – Your order has been confirmed and is being prepared for dispatch. We will update your status once it has been shipped.
Shipped – Your order has left our facility and is on its way to you. Use the carrier tracking link provided in your shipping confirmation email to track your delivery.
Delivered – Your order has been marked as delivered by the carrier. Please check your delivery address or with household members if you haven’t received it. If you still cannot find it, contact us within 1-2 days.
Cancelled – Your prescription could not be approved or the order was cancelled. If your prescription cannot be approved, your order is cancelled and fully refunded.
Refunded – Your refund has been processed. It is credited within 7 business days.
Track your shipment
Once your order has been dispatched, click the carrier tracking link in your shipping confirmation email to view the shipping updates and estimated delivery details.
Orders are dispatched within 1-2 business days after approval and usually arrive in 10-15 business days. See our Shipping Policy.
Contact Us
If your order status has not changed for several business days, your tracking link isn’t working, or your delivery hasn’t arrived as expected, please contact our customer support team at support@prashipharma.com.
When contacting us, include your Order ID and the email address used to place your order so we can assist you as quickly as possible.